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How to Use Your Mac's Safe Boot Option
Unable to connect to the internet on my iMac despite being connected to the network Ask Question. Asked 2 years, 4 months ago. Active 2 years, 4 months ago.
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Viewed 3k times. Edit: It is a 5K 27 in iMac running the most updated version of Can you clarify the exact model of iMac and version of macOS? Monomeeth It is a 5K 27 in iMac running the most updated version of Please issue the following command route -n get default grep gateway.
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Whatever IP you get, will be your gateway. Ping that address Example: ping Which address did you attempt to ping to? Restart the iMac Does restarting the iMac do anything?
How to Boot Mac in Recovery Mode in Two Cases
Rebooting can often resolve these types of issues. Take a note of what happens i. Once you've tried the above let me know how you go.
Follow these steps: Close any apps you have running Connect to the Wi-Fi network Hold down the option key and go to the Wi-Fi status menu and select Open Wireless Diagnostics Enter your administrator name and password Now follow the steps to see whether any problems are found. Try another 'Wi-Fi' network It'd be interesting to see whether your iMac can get internet connectivity from another Wi-Fi network. You can reset this with the following steps: Shut down your iMac.
How to fix macOS Catalina download problems
Yes, a full shut down, not just logging out. Press the power button and then press the command option p r keys. Hold those keys down until your iMac reboots again and you here the startup chime. Let go of the keys and let your iMac reboot normally.
How to Boot Mac in Safe Mode and Why Your MacBook Needs It
Now proceed to resetting the SMC. It may be worth you resetting this too: Shut down your iMac Unplug it from power Wait 15 seconds Plug the power cord back in Wait for an additional 5 seconds Press the power button to turn it back on How does your iMac go with connecting now?
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Run Apple Diagnostics If all else has failed, follow the steps below to run Apple Diagnostics: Fully shut down your iMac Restart your iMac Immediately press the D key and keep it down until you see the Diagnostics screen appear Wait for Diagnostics to finish this typically only takes a few minutes Once complete, one of two things will appear on the screen: a No issues found message a brief description of any errors found plus further instructions If the diagnostics test does find errors, take a note of what they are Note: If pressing and holding the D key at Step 3 doesn't work, start again at Step 1 and, at Step 3 press and hold both the Option D keys instead.
Regardless, take a note of what happens and let me know how you went. I didn't think about safe mode thanks for the suggestion, unfortunately it doesn't work under safe mode either. Just updated my answer with some additional troubleshooting steps. As an aside, I don't suppose that the office's Wi-Fi network can be reset? Unfortunately it can't be reset.